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Increasing Customer Retention

Powersports of Joplin uses tools in Lightspeed CEM to target specific customer groups, bring in return business and survey their customers to ensure the highest service levels. The Result?

"It has increased sales," says Eric.

Automating communication at their dealership has helped Powersports of Joplin provide the attention their customers deserve, keeping more of their customers coming back.

+ Schedule a customer retention evaluation

Video: Integrated Phones in
Powersports of Joplin

Integrated phone systems help Powersports of Joplin know the answers to customers' questions before they answer the phone.

"ADP Network Phone has helped us become a better dealership," says Eric Slagle.

+ see how

Customer Experience Management (CEM)

ADP Lightspeed's CRM solution goes beyond tracking sales leads. It encompasses every aspect of your customers' experience with your dealership. Here are some of the powerful tools available in Lightspeed CEM:

+ Digital Marketing
+ Email Surveys
+ Automated Follow-Ups
+ Lead Tracking